Frequently Asked Questions (Wood Round Signs)
When can I expect my order?
Our turnaround time is currently 2-3 weeks from the order date. We also offer rush, 1-2 week turnaround, which is an additional $20.
What is the weight of a sign?
Each sign varies, but on average the 24" size weighs 6lbs and the 18" size weighs 3lbs.
What kind of wood is used for the signs?
Rounds are made of 1" pine.
How do I hang my sign?
Every sign comes with a sawtooth hanger taped onto the back for customers to attach. To attach: lay the sign face down on a blanket or soft surface. The hanger should be installed centered left-to-right on the top, a little down from the edge of the sign. The sawtooth hanger has one serrated edge which should be face down. Use a hammer to tap the nails sawtooth hanger in place.
Can I get something other than a name?
Yes! As long as it is not over 25 letters. We can do dates, or a quote. Just type it into the text box how you would like it written. (i.e. Last name in the first text box and date in the second text box.)
What if my son/daughter has two middle names?
No problem! Just enter both middle names in the 'middle name' text box when checking out. Make sure you type it exactly how you would like it on the sign. (i.e. dash or space between the two names).
Can they be hung outside?
We recommend using the signs for indoor use only.
What is the return policy?
Because everything is custom and made to order we do not accept returns. Exchanges are only offered if the products were damaged upon receipt of the item(s).
To complete your exchange, we require a receipt and proof of damage. You have 7 days upon receipt of the item to initiate an exchange request of the damaged item.
If your order qualifies for an exchange, we'll begin production of a new item(s) as soon as we receive the returned item(s). The customer will be responsible for return shipping. Feel free to reach out to us with your exchange request at email@example.com and we'll help you get that processed if it qualifies.
Do you ship worldwide?
We ship only within the US. The reason we don't ship internationally is due to the cost along with customs. We wish we could get our products to anyone and everyone we can. Our 24" weighs about 6 pounds each and the boxes are very large. To ship outside the US is $60 and up. On top of that, there is no control over any additional fees such as customs. We are sorry!
Can you help me with colors?
If you send me a picture of your room I am happy to help and give my opinion on stain and color choices. This would need to be done prior to ordering, all details are final upon ordering.
How will I know when my order ships?
You will receive an email including tracking number when your order is on it's way.
Can I change my order before it ships?
After purchasing no changes can be made. With everything we make being custom we need all the information upfront in order to stay organized and proficient.
I have another question about the status of my order. Who can I contact?
We'd love to help you out and answer any questions you may have! Send us an email at firstname.lastname@example.org and we will help get any problem resolved for you.